Huobi is working hard to minimize the damage caused by customers’ incorrect deposits of Cryptocurrencies, and when depositing Cryptocurrencies from an external exchange or external wallet to Huobi, Please note that we will guide you together.

Cryptocurrencies may not be recoverable in case of incorrect deposits. Even if it is technically recoverable, it is often impossible to recover due to cost and security concerns.

When depositing Cryptocurrencies, please send only the Cryptocurrencies to the deposit address. If you transfer other Cryptocurrencies, your deposit may be lost.

When depositing Cryptocurrencies, we recommend that you test the deposit with a small amount. Please make a deposit after confirming the chain (network) and address of the Cryptocurrencies.

Just because the blockchain address format of a specific Cryptocurrency is the same does not necessarily mean that the same blockchain network is used. Therefore, be sure to check the withdrawal chain (network) and the deposit chain (network).

Even if the address format of Tether (USDT) based on HECO chain and Tether (USDT) based on the Ethereum chain is the same, if the blockchain network from which the withdrawal is made and the blockchain network to which the deposit is received are different, a wrong deposit will occur.

Withdrawal of Cryptocurrencies does not presuppose approval from the receiving party and cannot be rejected either.

If you are concerned about the occurrence of a wrong deposit, please make sure to check through the customer center of the exchange or external wallet where the withdrawal occurs before proceeding with the withdrawal.

Go to Huobi’s Official Website