Open a trading terminal, in the last column of the tab «Account History», сheck the commentary on the closed transaction (if the last column is not titled «Comment», in any area of the tab by pressing the right mouse button open the context menu and click the left mouse button on the line «Comments»).
If a comment has the form «so: …%/…/…», the order was canceled on the stop-out.
Stop-out is an automatic disposal of the trading server to close client positions at current prices without notifying the Customer.
Arises in the case of lack of funds to maintain active positions in the account when Margin Level is equal to or less than the Stop out level, referred to in the section «Trading conditions» on the Company’s website.
The level of margin (Margin Level) is a measure of status of the account and can be calculated by the formula: Margin Level = Equity / Margin.
Such data is recorded in the comments: Margin Level / Equity / Margin.
Simply put, positions are closed forcedly when your account balance is not enough under the provision of active positions.
Please check IC Markets official website or contact the customer support with regard to the latest information and more accurate details.
IC Markets official website is here.
Please click "Introduction of IC Markets", if you want to know the details and the company information of IC Markets.
