As a regulated body, and in accordance with Kriptomat’s Terms and Conditions, Kriptomat is obliged to understand the activity of Kriptomat’s clients, and this means that from time to time or when certain conditions are met, Kriptomat will review the transactions, put them on hold until the verification is complete and Kriptomat may request additional information.

Kriptomat does this to ensure that your money is safe and that Kriptomat complies with Kriptomat’s legal requirements. The checks Kriptomat does are daily routine checks.

Your deposit may be on hold:

  • EDD check – a regular and AML compliance check – learn more
  • Transaction monitoring check – occasional AML check per specific transaction.
  • IDCP monitoring check – any fraud and security check – more information
  • Manual processing – you did not fill in the details correctly, the unique reference number or similar is missing.

If a deposit or withdrawal in your Kriptomat account has the status of Waiting, you have already received information on how to proceed from Kriptomat by email.

Please check your email, spam folder or contact Kriptomat’s support team for more information.

Your transaction may be on hold for up to 5 business days while you wait for your response.

What if you don’t want to cooperate?

Kriptomat appreciates your cooperation, but if you choose not to cooperate, your funds will be returned to the sender’s account and additional transaction costs may incur.

Go to Kriptomat’s Official Website