As a service regulated by the government and in order to guarantee the security of the accounts and transactions of the Kriptomat users, the Kriptomat may reject certain deposit transactions in euros.

Transactions may also be declined by Kriptomat’s banking partners.

The possible reasons for Kriptomat to return the funds are:

Third party transfers – transfers that originate from a bank account that are titled in a different name from the owner of the Kriptomat account. Third party transfers are not allowed on Kriptomat, so please make sure that all transfers to your Kriptomat account are made from a bank account in your name.

If a deposit is made from a registered bank account to a different person than your Kriptomat account, it will be automatically sent to the original bank account.

Rejected KYC – You either failed identity verification or were rejected during regular background checks on existing users.

Amount less than 35.00 EUR – The minimum deposit is 35.00 EUR. Transactions less than this amount will be automatically returned to the original bank account.

EDD (Enhanced Due Diligence) or other compliance check failure – Once a user exceeds the threshold of EUR 15,000.00 in deposits, Kriptomat is required to do a one-time additional EDD or other check (IDCP, monitoring) . If it does not pass the verification, Kriptomat will not be able to accept your deposits.

Suspicious and potentially fraudulent activities – if the Kriptomat risk team observes any type of suspicious activity.

You made a SWIFT bank transfer – SWIFT bank transfers are not currently supported by Kriptomat. You can use the SEPA payment method instead.

Possible reasons for Kriptomat’s banking partners to return funds are:

Incorrect recipient details – you did not enter the correct company details or used the wrong ones.

Fast, urgent, Tele2 transaction – Kriptomat only accept regular SEPA transactions. If you use additional options like fast, urgent, Tele2 there is a chance that your transactions will be returned to you.

Suspicious transaction – if Kriptomat’s partner’s compliance team observes any type of suspicious activity or considers you a high-risk customer.

Go to Kriptomat’s Official Website